Refused parcels and returns
If the recipient refuses the parcel, you pay only the delivery, without the cash-on-delivery fee — 50 MDL for a parcel of up to 2 kg in Chișinău — and the parcel comes back to our warehouse in Chișinău, where you collect it.
| Outcome | You pay |
|---|---|
| Delivered, recipient pays in full | 80 MDL |
| Refused | 50 MDL |
| Refused, then delivered on a second attempt | 80 MDL |
| Recipient keeps goods worth 500 MDL, the rest comes back | 115 MDL |
Already received the parcel? Find it with the order number and you can book a return within 14 days of delivery.
Prices updated 30 September 2026. Page updated 21 October 2026. Standard prices in Moldovan lei (MDL). Sellers with a contract may have individual prices.
What do I pay if the recipient refuses the parcel?
Only the delivery, without the cash-on-delivery fee: 50 MDL for a parcel up to 2 kg in Chișinău, instead of 80 MDL with 1,000 MDL cash on delivery.
The parcel comes back to our warehouse in Chișinău.
If the recipient changes their mind, do I pay for delivery twice?
No. The parcel can be delivered again, and if that delivery succeeds you pay the full price once: 80 MDL in the example with 1,000 MDL cash on delivery.
What do I pay if the recipient keeps only part of the order?
The delivery, plus 3% of the amount collected, plus the delivery price once more for the returned part. If the recipient keeps goods worth 500 MDL, you pay 50 MDL + 15 MDL + 50 MDL = 115 MDL.
The refused items come back to our warehouse in Chișinău, where you collect them.
How do I get my returned parcels back?
You collect them at our warehouse in Chișinău and sign for them. Until then the parcel stays with us, and your account shows the status of every parcel.
How do I receive the cash collected on delivery?
In cash, at our warehouse in Chișinău. Our accountant prepares the payout and you collect it, signing with an identity document.
Bank transfer is not available yet. Delivery charges for returned parcels are deducted from the payout.